This dental team is regulated by the General Dental Council. The council requires us to:
Put patient's interests first, communicate effectively, obtain valid consent, maintain and protect patient information, have a clear and effective complaints procedure, work with colleagues in a way that is in patients' best interests, maintain develop and work within our professional knowledge and skills, raise concerns if patients are a risk and make sure our personal behaviour maintains patients' confidence in the dental profession.
We want you to be happy!!
In our practice we take feedback very seriously indeed and try to ensure that all our patients are pleased with their experience of our service.
If you feel unhappy about any aspect of our service or care, please initially speak to either the dentist who treated you or our receptionist. We hope that most problems can be sorted out quickly and easily and at at the time with the person concerned.
If you are still unhappy, we have a formal complaints procedure and our Practice Manager will be happy to provide you with the details of this. When patients do complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.
If you would like any further information, or wish to make a complaint, please contact our Practice Manager Denise Harcourt on 01246 230 230 or
patients@dental-clinic.co.uk
.
